RETURNS & REFUNDS
We understand that breakages are inevitable and do everything we can to mitigate the risk, We want you to be excited when you shop and amazed by our Support. So if you were unhappy in the slightest, we want to know so we can set it straight!
If the shipping package (cardboard box) is damaged, with no penetrative tears to the products packages, the food contained within remains safe for use/consumption. As such, we do not provide refunds for damages of this nature.
If the food packaging is split within a sealed shipping packaging (cardboard box), a refund will be issued on the affected item. Any other items within the package are sealed, uncontaminated and safe for use/consumption.
If the shipping packaging (cardboard box) is damaged as well as the items contained within having sustained penetrative tears, a full refund will be issued.
Damages to the shipping packaging (cardboard box) covered in this policy include tears, rips, penetrative damage of any kind and liquid damage.
Damages to the items covered in this policy include tears, rips, penetrative damage of any kind. If the package is sealed, liquid damage is not covered by this policy.
If you decide you don’t want any item in your order you can return it to us within 30 days in the condition in which it arrived and we will issue you a full refund for the item. (Please note that you will be responsible for the cost of returning the item if it is not faulty).
This does not affect your statutory rights.
A full refund minus shipping costs will be issued upon receipt of the goods providing they are in perfect, saleable, undamaged and unused condition. Steve’s wholefoods cannot be held responsible for loss or damage of a parcel or the contents whilst in transit of a return.